Legal
Privacy Policy
Last updated: September 2026
Connected Up is a registered business name of Juju and Roo A.C.N. 689 145 953 Pty Ltd (we, us or our). We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us or engage our services.
Information we collect
We may collect personal information including your name, email address, phone number, organisation, role and any information you provide when contacting or working with us.
We may also collect limited technical information when you use our website, such as browser type, device information, IP address and website usage information through analytics and similar technologies.
When providing services to clients, we may receive information contained within client systems, documents, datasets or other materials supplied or made accessible to us. How this information is handled may also be governed by our agreement with the relevant client.
How we collect information
We generally collect information directly from you, including when you:
- –submit an enquiry through our website;
- –contact us by email, phone or another communication channel;
- –engage us to provide services; or
- –provide information as part of a project.
We may also receive information from organisations we work with, publicly available sources or technology providers used to operate our business.
How we use information
We may use information to:
- –respond to enquiries;
- –provide and improve our services;
- –communicate with clients and prospective clients;
- –administer projects and client relationships;
- –operate, maintain and improve our website and systems;
- –meet legal, regulatory and contractual obligations; and
- –protect the security and integrity of our systems and services.
We do not sell personal information.
Service providers and disclosure
We may use third-party service providers to support our website, communications, data storage, analytics and delivery of services.
Information may be processed or stored using these providers where reasonably necessary to operate our business or deliver our services.
We take reasonable steps to select and use service providers appropriate to the nature and sensitivity of the information involved.
We may also disclose information where required or authorised by law.
International processing
Some technology providers we use may process or store information outside Australia. The countries involved may vary depending on the services being used.
Where appropriate, we take reasonable steps to understand and manage how third-party providers handle information.
Security
We take reasonable administrative, technical and organisational measures to protect information against loss, misuse, unauthorised access, modification or disclosure.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Retention
We retain personal information only for as long as reasonably required for the purpose for which it was collected, to provide our services, or to meet legal, contractual and business requirements.
Access and correction
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
Questions or complaints
If you have a question or concern about how we handle your personal information, contact:
We will review privacy enquiries and complaints and respond within a reasonable period.
Changes to this policy
We may update this Privacy Policy as our business, services or information-handling practices change. The latest version will be published on this website.